Maintenance During a Tenancy
A tenant is responsible for looking after the property and keeping it and any inclusions (like the oven), clean. The lessor/agent is responsible for ensuring the property is fit to live in and in a good state of repair. They must also make sure it complies with any health and safety laws.
The lessor/agent generally carries out any repairs or organises someone. You should not carry out repairs without written consent. When entering the property to fix the property the lessor/agent must comply with the appropriate entry notice period (24 hours).
If you or your guests damage the property, you may have to pay for the repairs.
When reporting maintenance it is important to describe in as much detail as possible the problem and when the lessor/agent are asking you to check certain items eg. Safety switch, please ensure that the items are checked to avoid unnecessary costs. If a tradesperson is called out and there is no fault found with the property and it is an appliance eg, toaster throwing out the power, the tenant is responsible for the tradesman’s fee.
In an emergency
If the lessor/agent or nominated repairer listed on page 2 of your agreement can not be contacted, you can arrange for a qualified person to carry out emergency repairs, to a maximum value of 2 weeks rent. It is important to check what is meant by an emergency repair or you may have to pay the bill yourself.
During a tenancy it is always best practice to keep in contact with the lessor/agent regarding any items you are concerned with so that they can be looked into. You do not need to wait for a routine inspection to bring maintenance items to their attention.
When Moving Into a Property OR Moving Out of a Property