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Property Management Top Tips

Property Management Top Tips

Top Tip 1

Maintenance During a Tenancy

A tenant is responsible for looking after the property and keeping it and any inclusions (like the oven), clean.  The lessor/agent is responsible for ensuring the property is fit to live in and in a good state of repair.  They must also make sure it complies with any health and safety laws.

The lessor/agent generally carries out any repairs or organises someone.  You should not carry out repairs without written consent.  When entering the property to fix the property the lessor/agent must comply with the appropriate entry notice period (24 hours).

If you or your guests damage the property, you may have to pay for the repairs.

When reporting maintenance it is important to describe in as much detail as possible the problem and when the lessor/agent are asking you to check certain items eg. Safety switch, please ensure that the items are checked to avoid unnecessary costs.  If a tradesperson is called out and there is no fault found with the property and it is an appliance eg, toaster throwing out the power, the tenant is responsible for the tradesman’s fee. 

In an emergency

If the lessor/agent or nominated repairer listed on page 2 of your agreement can not be contacted, you can arrange for a qualified person to carry out emergency repairs, to a maximum value of 2 weeks rent.  It is important to check what is meant by an emergency repair or you may have to pay the bill yourself.

During a tenancy it is always best practice to keep in contact with the lessor/agent regarding any items you are concerned with so that they can be looked into.  You do not need to wait for a routine inspection to bring maintenance items to their attention.

Top Tip 2

When Moving Into a Property OR Moving Out of a Property

  • Mail received for a previous tenant should be marked “return to sender” and “no longer at this address” and optionally “please update your records” and re post it to the sender. These envelopes can be left at the Post Office for re delivery.
  • Alternatively, mail can be brought into our office for redirection.
  • Mail addressed to someone else must not be opened or disposed of.

Top Tip 3


If you’re renting a property, chances are you are faced with fairly regular property inspections by either your landlord or property manager. Sure, these inspections can sometimes be a hassle, but there are steps you can take to minimise the stress on you and make sure the inspection goes smoothly.

Let your property manager know as soon as possible if you are unable to attend the inspection

Your property manager will do their best to visit at a time that will suit you (generally between 8am and 6pm), but in the event you can’t attend it’s best to let the property manager know early so alternative arrangements can be made, such as agreeing to have the property inspected while you’re away or at a more convenient time.

Make sure the home is clean and tidy

Usual wear and tear is expected during a routine inspection, and is largely out of your control, but keeping the home clean and tidy will ensure a positive property report, will make it easier to properly inspect the home and will show your property manager that you are respecting the property. That being said, no one expects the home to look like a display house, and your property manager does understand this is your home.

Make sure you report any maintenance issues or accidental damage

Reporting maintenance issues as soon as they occur will help your property manager to attend to them as soon as possible. Accidental damage too should be reported early on so it can be fixed, especially if it causes a health and safety issue. If the damage is something that you will need to fix, your property manager will issue you with a Notice to Remedy, generally giving you until the next inspection to complete.

Note: you don't need to wait until a property inspection to report maintenance issues -- the sooner your property manager knows about them, the sooner they can be resolved.

Take the opportunity to bring up requests or general concerns

If you’re unable to attend the inspection, take the time to send your property manager a quick email beforehand of what you would like to discuss. If you wanted to discuss the possibility of a pet for example, or the addition of an air conditioner, let the property manager know so they can bring this up with the landlord when reporting back.

At the end of the day, your property manager understands that this is where you live, and doesn’t expect perfection. Having a good relationship with your property manager will go a long way to having a happy tenancy and will ensure they act as an advocate on your behalf as well. Keep the lines of communication open.

Top Tip 4

Moving into a Rental Property

We have found over time that one of areas which problems could arise is how the property is handed back to the agent compared to how it was at the commencement of the tenancy.

When signing up for a rental property and receiving copies of paperwork, it is important that you check through the Entry Condition Report provided and return it to our office within 3 working days, fully signed. This Entry Condition Report is a thorough report on the condition of the property and it is what is used when you do move out for any damage or cleaning needed.

It is important to note on the Entry Condition Report any points which have not been made by our office eg, dirty window tracks or dints or scratches on walls. By checking the Entry Condition Report yourself and then signing and returning it to our office we are all in agreement as to how the property was presented to you at the commencement of the lease and this is how it should be handed back to the agents at the end of the tenancy, fair wear and tear excepted.

We strive to continue a lasting relationship with tenants of our properties and hope that by alleviating any misunderstanding at the commencement of the tenancy that the moving out process is also stress free.

So move in, unpack and relax and enjoy your new home.


Top Tip 5

Getting Your Bond Back

You get your bond back at the end of the tenancy as long as no money is owed to the lessor/agent for rent, damages or other costs.

Once the keys to the property are handed to our office we inspect the property at our earliest opportunity and report back to you on the vacating inspection. If there is anything further required at the rental property eg cleaning or pest control we will liaise with you to either arrange on your behalf, at no extra cost or alternatively we will give you an opportunity to re-attend at the property to make good, bearing in mind that all issues are to be addressed as quickly as possible. If there are any maintenance items which need to be rectified, our office can also arrange these repairs on your behalf.

We strive to finalize bond refunds as quickly as possible so that your money is returned to you.

When vacating the rental property we would recommend all outstanding rent be paid, any carpet cleaning and pest control invoices and receipts be handed over in order to finalize your bond refund.

Our office electronically lodges bond refunds so we will need your up to date bank details for the bond refund to go directly into your account and also your forwarding address for any mail which may come to the previous address.